Description
Do you enjoy talking on the phone and helping customers? Do you like dealing with the latest and greatest cell phone technology? Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience! We are seeking customer-oriented candidates to: • Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries • Collaborate with other departments to resolve product and service issues for customers • Assist sales associates with service and account issues • Follow up with customers to ensure continued customer satisfaction • Maintain a proficient knowledge of products and services Required Skills and Qualifications: • One year of customer service, call center experience, or equivalent work experience • High School Diploma or equivalent • Customer-focused attitude • Strong communication and problem-solving skills • Availability to work evenings, weekends, and some holidays • Bilingual (English/Spanish) preferred We proudly offer: • Competitive pay and opportunity for monthly commission • A fun work environment • 401(k) Retirement Plan with Company Match • Health, Dental, and Vision Insurance • Life, Dependent Life, and AD&D Insurance • Short and Long-term Disability Insurance • Generous Paid Time Off • Employee Discounts How to apply: Submit an online application at https://www.nex-techwireless.com/job-application and send a current resume and cover letter to [email protected]. Nex-Tech Wireless is an EEO employer.
Required Knowledge, Skills, Abilities, Education, or Experience
One year of customer service, call center experience, or equivalent work experience
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